If you know that your aging parents or loved ones need home care to remain safely in their home, one of the biggest concerns during this pandemic is the choice of a senior care provider who will keep your parents/loved ones safe and healthy.

Here are some key areas to consider as you make your choice:

--Is the agency licensed, bonded and insured in the state? In CA, the Home Care Services Bureau is the licensing authority and all licensed agencies are approved by them. Check for the license number which is often on the provider’s website. That is your assurance that the senior care provider is authorized in the state.

-At this critical time, what safety protocols does the provider agency practice to ensure the safety of its clients as well as caregivers? Ask to have them discuss the matter in depth with you. Be prepared with your concerns for your parents/loved ones.

-What kind of training and communication do caregivers receive as they are assigned clients to keep them safe and healthy? Caregivers of a licensed provider will be in the State Aide Registry and will have undergone a background check before employment.

-If an urgent situation arises, are there procedures in place to manage it and ensure positive outcomes? If either a caregiver or client is suspected of having COVID-19 what is the provider’s plan? Are caregivers clear about their role and responsibilities in the situation?

-What about pricing, minimum number of hours per visit, assignment of caregivers? If a long term care insurance policy is available, what does the provider require to be able to commence it?

Written by: Gayle Uchida, Community Relations

Alice Home Care is here to help provide compassionate care for your loved ones who struggle to remain independent in their homes. Give us a call at 510-924-8529 and let us provide you with helping hands and caring hearts.